Privacy Policy

1. Who we are

We supply paper and moulded fibre food packaging to businesses. In this policy, "we", "us" and "our" mean Hebei Xiongan Jiantong Environmental Technology Co., Ltd. We are the controller of the personal data described here — we decide why and how it is processed.

This policy covers jiantongpack.com, our enquiry forms, quotation correspondence and any sample requests made through the site.

2. What we collect

Category	Examples	Source
Identity and contact	Name, job title, company, business email, telephone number, country	You, when you send an enquiry or request samples
Business context	Company type, market, estimated volumes, target price, delivery port	You, in correspondence
Enquiry content	Product specifications, artwork files, reference samples, drawings	You
Transaction records	Quotations issued, orders, shipping and document references	Generated in the course of doing business
Technical data	IP address, browser and device type, pages viewed, referring URL	Collected automatically by our server and analytics tools
Communication records	Emails, messages and call notes relating to your enquiry	Generated in correspondence

We do not knowingly collect data from consumers shopping for personal use, and we do not collect payment card details through this site.

3. Why we process it, and on what basis

Purpose	Data used	Legal basis (GDPR Art. 6)
Responding to enquiries and issuing quotations	Identity, contact, business context, enquiry content	Steps taken at your request before entering a contract — Art. 6(1)(b)
Preparing samples and producing orders	All enquiry and transaction data	Performance of a contract — Art. 6(1)(b)
Complying with export, customs, tax and product-safety obligations	Identity, transaction records	Legal obligation — Art. 6(1)(c)
Improving our site, product pages and catalogue	Technical data, aggregated analytics	Legitimate interests — Art. 6(1)(f): understanding which information buyers need
Sending occasional product and compliance updates to business contacts	Identity, contact	Legitimate interests, or consent where required by local law — Art. 6(1)(f) / (a)
Analytics and marketing cookies	Technical data	Consent — Art. 6(1)(a), collected through the cookie banner

Where we rely on legitimate interests, we have assessed that our interest in running and improving a B2B supply business does not override your rights. You may object at any time (see section 8).

4. Cookies

We use a small number of cookies, described in full — including names, purposes and durations — in our Cookie Policy. Non-essential cookies are set only with your consent.

5. Who we share data with

We do not sell personal data. We share it only where necessary:

Manufacturing partners. To quote and produce your order, specifications and delivery details are passed to the partner factories that will make it, under confidentiality obligations and only to the extent needed for that order.

Logistics and freight forwarders. Name, address and contact details are shared to arrange shipment and customs clearance.

Service providers. Hosting, email and analytics providers that process data on our instructions under written agreements.

Professional advisers. Accountants, auditors and lawyers, where required.

Authorities. Where we are legally required to disclose, for example customs, tax or regulatory bodies.

Business transfer. If the business or its assets are transferred, relevant records may be transferred to the acquirer under equivalent obligations.

6. International transfers

We are based in China, and our manufacturing partners are in China. If you contact us from the European Economic Area, the United Kingdom, Switzerland or elsewhere, your data will be transferred to and processed in China, which has not received an adequacy decision from the European Commission or the UK government.

For transfers out of the EEA and the UK we rely on Standard Contractual Clauses approved by the European Commission (and the UK Addendum where applicable), together with organisational measures: access limited to staff handling your enquiry, confidentiality undertakings from partner factories, and encryption in transit.

You may request a copy of the transfer safeguards we apply by writing to privacy@jiantongpack.com.

7. How long we keep data

Data	Retention
Enquiries that do not become a quotation	24 months from last contact
Quotations and related correspondence	36 months from issue
Order, shipping and customs records	10 years, to meet accounting and export record-keeping obligations
Analytics data	24 months, then aggregated or deleted
Marketing contact details	Until you unsubscribe or object, then suppressed

8. Your rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you

Correct data that is inaccurate or incomplete

Erase data we no longer need for the purpose it was collected

Restrict processing while a dispute about accuracy or lawfulness is resolved

Port data you provided to us, in a structured machine-readable format

Object to processing based on legitimate interests, including direct marketing

Withdraw consent at any time, without affecting processing already carried out

Lodge a complaint with a supervisory authority — in the EU, the authority in your country of residence; in the UK, the Information Commissioner's Office

California residents additionally have the right to know what personal information is collected, to request deletion and correction, to opt out of sale or sharing (we do neither), and to limit the use of sensitive personal information (we do not collect it). We will not discriminate against you for exercising any of these rights.

To exercise a right, email privacy@jiantongpack.com. We respond within 30 days, and may ask for information to verify that the request comes from you. Where the request concerns data held by a partner factory for your order, we will coordinate with them.

9. Security

We apply technical and organisational measures proportionate to the data: encrypted connections, access control on enquiry records, restricted file sharing, and confidentiality terms with staff and partners who handle order data. No method of transmission over the internet is completely secure; if a breach occurs that is likely to result in a risk to your rights, we will notify you and the relevant authority as required.

10. Children

Our site is intended for business users. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided data to us, contact us and we will delete it.

11. Automated decision-making

We do not use your personal data for automated decision-making that produces legal or similarly significant effects.

12. Changes

We review this policy at least annually and whenever our processing changes. The version and effective date at the top of this page reflect the current policy. Material changes are announced on the site for 30 days before they take effect.

13. Contact and EU representative

Privacy contact: privacy@jiantongpack.com Post: Hebei Xiongan Jiantong Environmental Technology Co., Ltd., Xiong'an New Area, Hebei, China

For individuals in the European Union, our representative under Article 27 GDPR is listed on the Contact page and can be reached through the same address. For individuals in the United Kingdom, our UK representative is listed on the same page.